Office & Secretarial Management

1. Course Overview

This course is designed for the non experienced or one who are looking for entry level job. Such as receptionist, office assistant, office secretary, personal assistant etcs

2. Course Content

  • Office functions
  • Filing system
  • Handling telephone
  • Telephone etiquettes
  • Planning work (To do list, Gantt chart etcs)
  • Daily report preparation
  • Time management
  • Complain handling
  • Scheduling and canceling appointments
  • Petty cashbook maintain
  • Email etiquettes
  • Handling office equipment (Printer, scanner, computer)
  • Email management techniques
  • Issue bills, cash receipt, VAT bills
  • Day book maintain
  • Maintain register of visitors
  • Customer follow up
  • Office productivity
  • Basic IT required for front deskĀ 
  1. Troubleshoot of internet connection
  2. Printing office documents
  3. Keeping records in excel
  4. Compressing documents
  5. Creating, converting, Compressing of PDF files
  6. Using google docs
  7. Creating forms with google docs
  8. importance of social media (facebook, twitter, instagram) for organization
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