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Customer service management / Customer care / Customer Relationship

Customer service management / Customer care / Customer Relationship

What is this course ?

Customer service management is the orchestration of tasks between customers, customer service, and other teams to quickly resolve issues and requests. In other way, Customer relationship management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth.

Course Contents

Who can participate ?

Following people can participate in this course

  • Customer service related executives,
  • Sales and marketing staffs, all managers,
  • Business owners, head of departments, front desk officers, personal assistants,
  • Human resource
    department staffs, corporate planning executives