Effective management for - secretaries, Personal assistants, administrators and Front desk Officers
What is this course ?
The Effective management programme is a high impact program for personal assistants, secretaries, administrators and front desk officers to enhance their capacity for multitasking, back to back administration and management support services that ensure organizational efficiency. This programme which focuses on key organization, communication, and time management skills aims to help participants create and manage the right working office environment whilst ensuring that organizational goals are met.
Course Contents
- Developing professional image
- Professional image and customer service
- Taking and making calls like pro
- Telephone etiquettes
- Verbal communication skills
- Non verbal communication (Body language)
- Handling difficult people with diplomacy and tact
- Stress reduction
- Planning for work (Gantt Chart, To-do list etc.)
- Negotiation skills
- Arrangement of the travel and hotels for managers, officers and guests
- Organizing meetings
- Taking minutes
- Daily report preparation
- Filing system
- Confidence buildup
- Time management
- Petty Cash book maintain
- Complaint handling
- Scheduling and cancelling appointments
- and many more....
Who can participate ?
Following people can participate in this course
- Front desk officers, receptionist,
- Different department’s assistants, personal
assistants, office secretaries, - Administrators, front line staffs, support staffs.