Public Speaking and Professional Correspondence
What is this course ?
Public Speaking and Presentation Skills in the corporate environment, communication includes engaging in critical conversations, conducting meetings and presentations, networking, and participating in telephone and conference calls. Professional image is composed of VERBAL (what you SAY), VOCAL (how you SOUND), and VISUAL (how you LOOK) messages. Your body language should represent an executive presence and voice quality and speaking style should enhance that image. The inability to communicate effectively with power and confidence will directly impact your company’s image, resulting in loss of business, poor customer and patient satisfaction, and decreased productivity.
Course Contents
- Ceremonial Speaking
- Welcome speech
- Thank you speech
- Congratulatory speech
- Appreciation speech
- Structured Speaking
- Meeting Facilitation
- Business Negotiation
- Report Presentation
- Feedback Sharing
- Team Interaction
- Professional correspondence
- Confirmation Email
- Recommendation Email
- Circular Email
- Request Email
- Reminder Email
- Apology Email
- Thank You Email
- Appreciation Email
- Invitation Email
- Follow up Email
- Submission Email
- Complaint Email
- Warning Email
- Inquiry Email
- Clarification Email and many more....
Who can participate ?
Following people can participate in this course
- Managers, office secretaries, account officers, finance officers,
- Customer service related
executives, sales and marketing staffs, - Business owners, head of departments, front desk
officers, personal assistants, - Human resource department staffs, corporate planning
executives, all who have to deal with public speaking and email writing